Terms of Sale

1. The seller

Your seller is HILLORA OUTDOOR GOODS LLC, a limited liability company organized in Kentucky, United States.

Registered and operating address:
2005 E Main St
Cumberland, KY 40823
United States

Email: support@hillora.shop
Telephone: +1 (928) 296-7561

2. Product information

Product listings describe the item, its dimensions, finish and included components. Please review this information before ordering.

Lifestyle images may include plants, furnishings or other styling props. These are not included unless the listing expressly states otherwise.

Screen settings and lighting can affect the appearance of colors. This does not excuse a materially inaccurate description or remove remedies for goods that do not match the contract.

Decorative products must be placed, installed and used according to their stated purpose and instructions. They are not toys, structural supports or load-bearing equipment unless expressly specified and supported by the product information.

3. Placing an order

You must be legally capable of entering into a purchase contract or have the appropriate permission and supervision of a parent or guardian.

You are responsible for providing accurate contact, billing and delivery information. Review the checkout details before submitting your order.

We send an order acknowledgment after checkout. This confirms receipt of your order and is not, by itself, a dispatch confirmation. We communicate acceptance or dispatch separately.

If payment verification, incomplete information, stock availability or a material listing error prevents fulfillment, we will contact you. We will not increase an agreed price or substitute a product without your consent. If an order cannot be fulfilled, we cancel the affected unfulfilled items and issue a full refund for them.

4. Prices, taxes and payment

Product prices include applicable taxes. We do not add a separate tax charge to the displayed product price at checkout.

Standard shipping to eligible delivery addresses is free, with no minimum purchase. We do not add a standard shipping or handling fee for those orders.

The currency, available payment methods and total amount payable are shown at checkout before you submit the order. Only payment methods displayed at checkout are offered for that transaction.

Payment must be successfully authorized before fulfillment. A payment authorization may initially appear as a pending transaction according to your provider’s procedures.

5. Delivery area and timing

Orders ship from the United States to the contiguous 48 U.S. states. We do not deliver to Alaska, Hawaii, U.S. territories or military addresses, including APO, FPO and DPO addresses. International delivery is not available.

• Processing: Normally 1–3 business days.
• Estimated transit after dispatch: 3–5 business days.
• Daily cutoff: 4:00 p.m. U.S. Central Time, observing daylight saving time.
• Business days: Monday–Friday, excluding U.S. public holidays.

Orders received after the cutoff or on a non-business day begin processing on the next business day. The combined estimate is normally 4–8 business days, excluding that initial waiting period.

Tracking is provided after dispatch. Orders may arrive in separate parcels without additional standard shipping charges. Transit estimates are not guaranteed delivery appointments.

Customers do not pay import duties or customs clearance charges for these domestic deliveries.

6. Delays and delivery problems

If we cannot dispatch within the stated processing period, we will notify you, provide revised shipment information where available and offer the required choice of agreeing to the delay or canceling for a prompt full refund of the affected unshipped items.

Where required agreement to a delay is not obtained, or where we cannot fulfill the order, we cancel and refund as required by law.

Contact us if an order is overdue, damaged in transit, incomplete, incorrect or marked delivered but cannot be found. We investigate and coordinate with the carrier where necessary, then arrange an appropriate remedy.

A carrier delivery scan alone does not automatically settle a non-delivery complaint. Nothing in these terms shifts responsibility to you in a way that overrides applicable law.

7. Changes and cancellation

You may request cancellation before dispatch by contacting us with your order number. When your cancellation request reaches us before dispatch, we cancel the order and initiate a full refund within 3 business days, unless a shorter legal deadline applies.

Address corrections and other changes depend on the order’s processing status. Contact us promptly. Once dispatch has occurred, cancellation may no longer be possible, but the return process remains available.

8. Returns and exchanges

You may request a return within 30 calendar days after delivery. We accept change-of-mind returns as well as returns for damaged, defective or incorrect goods.

For a change-of-mind return, the item should be unused, uninstalled and complete with supplied parts. Reasonable inspection does not automatically invalidate a return. Missing original packaging alone is not an automatic reason to refuse one.

HILLORA pays eligible return shipping and the shipping of agreed exchanges. We do not charge restocking or return handling fees. Contact us for a prepaid label or another prepaid method before arranging shipment.

Exchanges are subject to replacement availability. If a replacement is unavailable, you may choose an eligible alternative or a refund. Any price difference for an alternative item must be disclosed and agreed in advance.

A timely return request remains valid while you wait for our response or instructions.

9. Refunds

After receiving and inspecting an eligible return, we initiate a refund to the original payment method within 3 business days. Your bank or payment provider may require additional time to display the credit.

An accepted return receives a refund of the amount paid for the returned item, including its applicable included tax. A complete accepted order return receives a refund of the full amount paid for that order. Standard delivery is free, so there is no original standard delivery charge to deduct.

If we believe a return does not meet the applicable conditions, we explain the specific reason and discuss available options. Mandatory legal deadlines and remedies take precedence.

10. Faults and consumer rights

Contact us promptly if goods are damaged, defective or incorrect. Describe the issue and provide photographs where reasonably possible. Photographs assist investigation but are not an absolute condition for exercising legal rights.

We arrange an appropriate remedy, such as replacement, exchange or refund, and pay necessary return and replacement shipping costs.

Nothing in these terms excludes mandatory warranties or remedies, restricts rights that cannot lawfully be waived, or excludes liability that applicable law requires us to retain.

The detailed Return and Refund Policy is available in the website footer.

11. Governing law and complaints

These conditions are governed by Kentucky law and applicable United States federal law, subject to mandatory consumer protections that may apply to you.

Please contact us first if you have a complaint so that we can try to resolve it. This does not prevent you from contacting a consumer protection authority, using a court or exercising another available legal remedy.

Changes to these conditions apply prospectively. They do not retrospectively alter an existing order without your agreement, except where required by law.